< 1 min reading timeThanks to social media, today’s customers can F*** you back! Easily! (See video evidence.)
Are ALL your customer care representatives trained how to diffuse a situation and elevate as appropriate? It’s more important now than ever!
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Marlene Bobka said… what?!
Marlene Bobka
It was clear he intuitively understood my concerns, and I came away with practical, down-to-earth advice that is much appreciated. I would urge others to give him a call as well.
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