< 1 min reading timeThanks to social media, today’s customers can F*** you back! Easily! (See video evidence.)
Are ALL your customer care representatives trained how to diffuse a situation and elevate as appropriate? It’s more important now than ever!
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Michelle Lott said… what?!
Michelle Lott
Before I met Joe, marketing scared me; now, I love it! By the third Skype call, he repositioned my brand and created a new campaign. He’s as good as you heard he is. Maybe better.
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