
Thanks to social media, today’s customers can F*** you back! Easily! (See video evidence.)
Are ALL your customer care representatives trained how to diffuse a situation and elevate as appropriate? It’s more important now than ever!
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Jim Swegle said… what?!
Jim Swegle
Joe materially wrote an entire 60-page book about Safeco. It's the best piece of collateral we've ever produced and it lifted credibility with our agents.
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