< 1 min reading timeThanks to social media, today’s customers can F*** you back! Easily! (See video evidence.)
Are ALL your customer care representatives trained how to diffuse a situation and elevate as appropriate? It’s more important now than ever!
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Sheryl Sacchitelli said… what?!
Sheryl Sacchitelli
Joe led my team through a leadership transition and strategic overhaul. He streamlined a disjointed department into a leaner, more focused one.
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