Thanks to social media, today’s customers can F*** you back! Easily! (See video evidence.)
Are ALL your customer care representatives trained how to diffuse a situation and elevate as appropriate? It’s more important now than ever!
Was that a worthwhile read?
Then sign up for more insights!
Sheryl Sacchitelli said… what?!
Sheryl Sacchitelli
Joe led my team through a leadership transition and strategic overhaul. He streamlined a disjointed department into a leaner, more focused one.
more >>